Contact Details

Call Centre:

0861 000 300

Complaints and Queries:

info@mhcmf.co.za

Physical Address of the Scheme:

279 Kent Avenue, Randburg, 2125

Postal Address:

PO Box 2338, Durban, 4000

Operating hours

Our call centre is open from 07:00 to 17:00 on weekdays and from 08:00 to 12:00 on Saturdays.

The regional offices are open between 08:00 and 16:00 from Monday to Friday.

REGIONAL WALK-IN CENTRE CONTACT NUMBERS

Employers and members who do not use the services of a broker may contact:

Gauteng

011 381 2000

Centurion

012 673 7591

Free State

051 448 4632

Eastern Cape

041 363 0455

KwaZulu-Natal

0861 000 300

Western Cape

021 468 2900

Other Important Contacts

Ambulance Emergency – EuropAssistance

0861 009 353

Authorisation for hospitalisation, MRI & CT scans

Call centre: 0861 000 300 – select option 1 and 2
Email: auths@mhcmf.co.za

Authorisation for chronic medication

Optimum, Classic, Classic Network, Hospicare and Hospicare Network options
Call centre: 0861 000 300
Email: chronic@mchmf.co.za
Custom and Essential option members obtain authorisation via the
network GP

Claims submission

Call centre: 0861 000 300
Email: claims@mhcmf.co.za

New membership applications

Fax: 031 580 0478
Email: membership@mhcmf.co.za

Confidential HIV Programme

Call: 0860 109 793
Fax: 012 675 3848
Email: ha@mhcmf.co.za

Oncology Treatment Programme

Email: oncology@mhcmf.co.za

Multiply Rewards and Wellness Programme

Call centre: 0861 886 600

HealthSaver

Call centre: 0861 000 300

Report any fraudulent activity

Fraud Call Centre: 0800 200 564