Emergency Services

Moto Health Care europe-assistance

The Scheme has a contract with Europ Assistance to provide emergency medical services to members.

Call 0861 009 353 for the emergency operations centre to assign an ambulance to the incident.

Emergency medical services include:

  • Access to a 24-hour emergency medical assistance contact centre.
  • Assisted by medically trained and registered agents with the HPCSA.
  • Immediate dispatch of emergency medical services in order to provide lifesaving assistance.
  • Constant monitoring of the incident until the ambulance provider has transferred the member to the hospital.
  • Emergency pre-arrival instructions provided by the registered agents e.g. CPR.

 

EMERGENCY TRANSPORTATION BY AIR OR ROAD AMBULANCE DEPENDING ON THE OPTION YOU CHOOSE

The procedure you should follow is:

  1. Dial 0861 009 353.
  2. Give your name, the telephone number you are calling from and the ID of the patient (if available).
  3. Provide a brief description of what has happened and how serious the situation is.
  4. Provide the address or location of the incident to help paramedics get there.
  5. Do not put down the phone until the person on the other side has disconnected the call.
  6. The person phoning for the ambulance will receive an SMS asking to provide the exact location of the patient.
  7. AN SMS/ WhatsApp will be sent with your reference number.

Important Points:

Please ensure that all your registered dependants are aware of this service. Inform your child’s school that they are your dependant on the Scheme and make sure they are aware of the emergency number.